Privacy Policy
Effective May 2025
1. Introduction
Sinclair Electrical Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020.
2. Information We Collect
We may collect the following personal information:
- Name, email address, phone number, and physical address
- Property details relevant to service enquiries
- Service preferences and requirements
- Communication records (emails, phone calls, form submissions)
- Payment and billing information
- Website usage data (cookies, analytics)
3. How We Collect Information
We collect information when you:
- Submit an enquiry form on our website
- Contact us by phone, email, or in person
- Request a quote or book a service
- Subscribe to our newsletter
- Visit our website (via cookies and analytics tools)
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Deliver, install, and maintain our products and services
- Process payments and manage accounts
- Send relevant service updates and communications
- Improve our website and services
- Comply with legal obligations
5. Information Sharing
We do not sell your personal information. We may share information with:
- Our employees and contractors for service delivery
- Product manufacturers (for warranty registrations)
- Payment processors
- Regulatory bodies (where legally required)
- Cloud service providers (for secure data storage)
6. Data Security
We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or deletion. This includes using secure cloud storage, encrypted communications, and access controls.
7. Your Rights
Under the Privacy Act 2020, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
8. Cookies
Our website uses cookies to improve your browsing experience and collect anonymous usage data. You can manage cookie preferences through your browser settings.
9. Contact Us
For privacy-related enquiries or to exercise your rights, contact our Privacy Officer:
- Privacy Officer: Cameron Miller
- Email: info@sinclairenergy.co.nz
- Phone: 06 761 8084
- Address: Sinclair Electrical Ltd, Ōpunake, Taranaki, New Zealand
10. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.